Support & Contact

Contact the publisher

CurveSet is published by Puphr LLC. Email contact@puphr.com with “CurveSet” in the subject. You can also visit Puphr’s official contact page.

Describe what you expected, what happened, the app version, device/OS and steps to reproduce. A screenshot with private details removed can help. Do not send store passwords, payment-card details or sensitive field notes.

Android and iOS availability

Android is currently in internal testing on Google Play. A public download link will be added to the app availability section after approval. iOS is planned; an App Store link will be added when available. The web calculator can be used now without an account.

Pro, purchases and restoration

CurveSet Pro is a one-time, non-subscription upgrade. The store displays the current local price before you buy. Full PDF print/export, additional saved projects and saved field records require the applicable Pro entitlement.

1. Use the same Google Play account that made the Android purchase.
2. Connect to the internet.
3. Open CurveSet’s Get Pro screen and choose Restore purchases.
4. If access is still missing, email support with the platform, version and displayed error. Share a transaction reference only through private support if needed.

Future iOS purchases use the purchasing Apple Account. A purchase is not automatically shared between Android and iOS because CurveSet does not provide a cross-platform account login.

Refund requests are handled through the store: Google Play refund guidance and, for an iOS purchase when available, Apple’s Report a Problem. Deleting app data is not a refund request.

Projects, backups and missing data

Projects are stored on the device. Before switching devices or clearing storage, use the project list’s advanced menu to Copy project backup JSON and store the copy securely. Restore using the app’s backup-import option. Backups can contain field notes and project names.

If the app reports corrupt or unreadable data, avoid clearing storage before considering recovery: the local recovery snapshot may still contain a usable copy. Contact support with the error message rather than posting a private backup publicly. Imported projects with matching IDs can replace existing records; review the app’s confirmation.

For removal instead of recovery, use the account and data deletion page.

Questions about quantities or the web calculator

Check the selected product variant, units, radius reference, wall shape, courses, buried courses and waste allowance. Cap coverage and optional prices affect estimates. Web estimates are a first pass; the app’s detailed layouts can differ because of starter placement, cuts, caps and the selected profile.

A geometric planning view does not determine soil stability, safe excavation, reinforcement, hydraulic performance, permit requirements or actual manufactured-unit fit. Follow the product’s current instructions and obtain qualified site review where required.

Privacy and data requests

Read our privacy policy for local projects, purchase verification, web calculator links and provider processing. To request deletion, follow the deletion instructions or email contact@puphr.com.

Public issue reports

Non-sensitive reproducible software issues can also be reported on the CurveSet GitHub issue tracker. This is a public channel: do not post private project files, order references or personal contact information there.